Refund policy

 

Return & Exchange Policy



If you need to return or exchange your order, please contact customer service at hello@legacyskateskc.com within 30 business days of receiving your order.



Product should be returned in new condition with packaging (where possible) and any accessories included in the original shipment. A 10% restocking fee will be applied to ALL returns that are not in new, unused condition. Skate boxes must be placed inside of another box for shipping. Damaged or worn items or items returned without all components, will not be accepted. If items are returned without authorization in used condition, a partial refund will be given at the discretion of Legacy Skates KC. In the event that no refund can be given due to condition or missing parts, the customer will be required to pay for shipping items back to them. 


Send all returns/exchanges to:
Legacy Skates KC
2601 Madison Avenue, Ste B
Kansas City, MO 64108



Your satisfaction is our goal! We work diligently to make sure orders are processed and shipped accurately. If we’ve made a mistake, please let us know! We will work to correct our error at no cost to you.












EXCHANGES
Fast Exchange: Place a new order online today and we'll get it shipped out to you ASAP.  Then ship your original order back to us and we will refund you for the original item as soon as we receive it.

Standard Exchange: Send your original item(s) back to the address above. Once your returned item(s) are processed an invoice will be sent to you for a flat shipping rate of $8.00 that covers shipping, handling and packaging. After that invoice gets paid we'll send out the new item(s). 

The customer will be responsible for the cost of return shipping on all returns and exchanges.

Please note- there are other factors besides length of foot that effect sizing. If you need assistance or advice on how to measure your feet, please contact us. We are happy to assist with fitting, but note that the final size determination is the responsibility of the customer. We are not responsible for sizing issues. We highly recommend following the size charts provided by the brand for that particular skate. 










If your product arrives with a factory defect, we will work with the manufacturer to get a replacement or refund. Please note, depending on the brand, you may be required to ship the product at your own cost and be reimbursed at a later date for warranty issues. Also note that if your return doesn’t justify a warranty claim, you will be responsible for the shipping cost to and from the manufacturer. If you are unsure and would like some guidance, please send an email to hello@legacyskateskc.com. Be sure to include the details of your skate, the issue, and pictures clearly identifying the possible issue.